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Head Of Delivery Services - Marketing Technology Company

Singapore

Job Type

Full Time

About the Role

As the Head of Delivery, you play a key role in leading the successful execution and delivery of our products / services to clients. You will be responsible for overseeing and optimizing the entire delivery process, ensuring projects are completed on time, within scope, and to the highest quality standards.

Your strategic mindset, leadership skills, and deep understanding of project management will be essential in driving our delivery team's performance and fostering client satisfaction.

This role is reporting directly to the CEO.

Requirements

  • Ability to establish strong relationships with internal stakeholders and external clients

  • Excellent client-centricity skills and ability to work at client sites

  • Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately

  • Excellent written and verbal communication skills

  • Excellent team-building skills and ability to work in high-pressure environments

  • Ability to manage urgent and complex tasks simultaneously

  • Good business acumen and commercial skills

  • Passionate, strong initiative, self-driven with a commitment to succeed

  • Good influencing ability whilst taking a collaborative approach

  • Decisive with good attention to detail ability

  • Ability to promote project services to both internal stakeholders and external clients

  • Competent in project change management

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