About the Role
As the Head of Delivery, you play a key role in leading the successful execution and delivery of our products / services to clients. You will be responsible for overseeing and optimizing the entire delivery process, ensuring projects are completed on time, within scope, and to the highest quality standards.
Your strategic mindset, leadership skills, and deep understanding of project management will be essential in driving our delivery team's performance and fostering client satisfaction.
This role is reporting directly to the CEO.
Requirements
Ability to establish strong relationships with internal stakeholders and external clients
Excellent client-centricity skills and ability to work at client sites
Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
Excellent written and verbal communication skills
Excellent team-building skills and ability to work in high-pressure environments
Ability to manage urgent and complex tasks simultaneously
Good business acumen and commercial skills
Passionate, strong initiative, self-driven with a commitment to succeed
Good influencing ability whilst taking a collaborative approach
Decisive with good attention to detail ability
Ability to promote project services to both internal stakeholders and external clients
Competent in project change management